Support that feels human.
Find quick answers below, or send us a note. Tell us what happened and include the account or order details that help us understand the situation.
Common questions
Start with the answer that matches your question.
How do I create or protect my account?
Tellora accounts use an email address. Keep your sign-in details private, use an address you can access, and contact us if you notice activity you do not recognize.
How do I report a story, comment, or voice room?
Use the report option in Tellora wherever you see the content. Choose the reason that best fits and add helpful context. You can also email support with a link or description.
What are Sparks?
Sparks are virtual items used inside Tellora to thank creators. They are not currency, cannot be withdrawn or exchanged, and are handled according to the Spark Rules in the Terms of Service.
Why was my purchase not credited?
First use Restore purchases in the app so Tellora can verify the store receipt. If the balance still looks wrong, email support with your order number and receipt details. Please do not purchase again while we check.
How do I request a copy or deletion of my data?
Use the privacy controls in Tellora, or email us with a clear request. We may ask you to confirm account ownership before completing a request.
Can I suggest a feature or share feedback?
Absolutely. Email your idea, what you were trying to do, and what would make the experience better. We read every message.
Tell us what you need.
A useful support message is short, specific, and kind. The more context you share, the faster we can point you in the right direction.
Account and sign-in
Tell us the email on the account and what you see when you try to sign in.
Content and safety
Share the content link or a description, the reason for your report, and any useful timing details.
Privacy and data
Say whether you want access, correction, export, consent withdrawal, or deletion.